For businesses, their success or failure hinges on the service they provide their customers. It doesn’t matter how great the product or service is that they are offering, if the customer receives poor service, there is a good chance they will head to your competition. Jesse Losey, the financial manager at JC Lewis Ford, knows how important it is to provide excellent service to customers. By providing excellent customer service, Jesse knows that he is creating loyal customers who are willing to refer others to the business.
In order to provide excellent customer service, you have to know the product or service you are selling. It is important to know the most common questions customers will ask about your product or service and how to provide them with an articulate answer. Another must in providing excellent customer service is friendliness. When a customer first enters your business, they should be greeted with a warm smile. As customers complete their transactions, employees should always thank them for choosing your business. Showing customers respect will keep them coming back to your business for years to come. To make sure every customer leaves happy, you always want to be courteous and respectful and never let your own emotions interfere.
The best way for businesses to evaluate their customer service is to ask for customer feedback. Checking in with your customers and making sure they are happy with your business. Jesse Losey is always receiving feedback from his customers, which helps him to improve his process.
In order to provide excellent customer service, you have to know the product or service you are selling. It is important to know the most common questions customers will ask about your product or service and how to provide them with an articulate answer. Another must in providing excellent customer service is friendliness. When a customer first enters your business, they should be greeted with a warm smile. As customers complete their transactions, employees should always thank them for choosing your business. Showing customers respect will keep them coming back to your business for years to come. To make sure every customer leaves happy, you always want to be courteous and respectful and never let your own emotions interfere.
The best way for businesses to evaluate their customer service is to ask for customer feedback. Checking in with your customers and making sure they are happy with your business. Jesse Losey is always receiving feedback from his customers, which helps him to improve his process.